Terms of Service

1. Acceptance of Terms

Welcome to Augmented Advisors LLC ("Augmented Advisors," "we," "us," or "our"). By accessing or using our website at augmentedadvisors.com (the "Site") and related services, you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, please do not use our Site or services.

2. Services

Augmented Advisors provides fractional CTO/CIO consulting services specializing in multi-location healthcare specialty clinics. Our services include:

• Healthcare technology strategy and leadership
• Operational maturity assessments
• EHR/EMR optimization and vendor evaluation
• Clinical workflow optimization
• HIPAA compliance consulting
• Technology infrastructure planning

Specific service deliverables, timelines, and fees are detailed in separate engagement agreements, Statements of Work (SOWs), or Master Services Agreements (MSAs).

3. Use of Website

Permitted Use

You may use our Site for lawful purposes only, including:

• Browsing information about our services
• Completing operational assessments
• Submitting inquiries through contact forms
• Scheduling discovery consultations

Prohibited Activities

You agree NOT to:

• Use automated systems (bots, scrapers) without permission
• Attempt to gain unauthorized access to our systems
• Transmit malicious code, viruses, or harmful content
• Impersonate any person or entity
• Collect or harvest personal information of other users
• Use the Site for any illegal or unauthorized purpose
• Interfere with or disrupt the operation of the Site

4. Intellectual Property

All content on this Site, including text, graphics, logos, images, software, and assessment tools, is the property of Augmented Advisors LLC and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from our content without explicit written permission, except for personal, non-commercial use.

Trademarks and service marks displayed on the Site are the property of Augmented Advisors or their respective owners.

5. Healthcare Operational Assessment Tool

Our operational maturity assessment tool is provided as a complimentary resource to help healthcare practices evaluate their technology and operational readiness.

Assessment Results Disclaimer

• Results are general guidance and not professional advice
• Recommendations are based on industry best practices but may not apply to every situation
• Assessment scores should not be considered definitive or comprehensive
• No guarantee of specific business outcomes based on recommendations

Data Privacy

The assessment does NOT collect Protected Health Information (PHI). It focuses solely on operational and technology maturity indicators. See our Privacy Policy for details.

6. Professional Services Engagement

Use of this website does NOT constitute a client-consultant relationship. Professional services are provided only through formal engagement agreements that include:

• Master Services Agreement (MSA) or consulting contract
• Statement of Work (SOW) detailing scope, deliverables, and fees
• Business Associate Agreement (BAA) if handling PHI
• Non-Disclosure Agreement (NDA) for confidential information

Information provided through the Site, including assessment results and email communications, does not constitute professional advice or a formal consulting relationship.

Satisfaction Guarantee

Certain services include a satisfaction guarantee with refund provisions. See Section 6A (Satisfaction Guarantee and Refund Policy) for complete terms.

6A. Satisfaction Guarantee and Refund Policy

Scope

Our satisfaction guarantee applies to our 14-Day Assessment service only. It does not apply to ongoing retainer services, workshop engagements, or other consulting services unless explicitly stated in the Statement of Work (SOW).

Guarantee Terms

For our 14-Day Assessment service, we guarantee your satisfaction with the following conditions:

You are eligible for a full refund if any of these conditions apply within 30 days of final presentation:

• Deliverables Don't Address Assessment Objectives: The assessment deliverables do not address the agreed-upon assessment objectives documented in the engagement kickoff.
• Lack of ROI Justification: Recommendations lack clear return on investment (ROI) justification with quantified cost-benefit analysis.
• Incomplete Implementation Roadmap: The implementation roadmap lacks specific phases, timelines, or resource requirements needed for execution.
• Incomplete HIPAA Compliance Analysis: HIPAA compliance gaps are not properly identified or prioritized by regulatory risk.
• Client Satisfaction Score: Your overall satisfaction score with the engagement is below 8 out of 10 on our post-engagement survey.

Refund Process

To request a refund under this guarantee:

1. Notification: Submit a written refund request to [email protected] within 30 calendar days of the final assessment presentation.
2. Documentation: Specify which guarantee condition(s) apply and provide supporting justification.
3. Review: We will review your request within 5 business days and may request a call to discuss concerns and potential remediation.
4. Resolution: If the refund is approved, we will process the full refund within 15 business days to your original payment method.

Exclusions

This guarantee does not apply if:

• The client fails to provide requested documentation, access, or stakeholder availability during the assessment period
• The client terminates the engagement before completion of the 14-day assessment
• The refund request is submitted more than 30 days after the final presentation
• The client has already implemented recommended strategies from the assessment

Good Faith Requirement

This guarantee is provided in good faith and assumes both parties are committed to a successful engagement. Clients are expected to participate actively, provide timely feedback, and communicate concerns during the engagement rather than only after completion.

Relationship to Other Terms

This refund policy supplements, and does not replace, any other refund or remediation terms specified in your Master Service Agreement (MSA) or Statement of Work (SOW). In case of conflict, the most client-favorable term applies.

7. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We disclaim all warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, completeness, or reliability of content
• Uninterrupted or error-free operation of the Site
• Security of data transmission

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AUGMENTED ADVISORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES.

Our total liability for any claims related to the Site shall not exceed $100 or the amount you paid for services (if any), whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Augmented Advisors, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Site
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of applicable laws or regulations

10. Third-Party Links and Services

Our Site may contain links to third-party websites or services (e.g., Calendly scheduling, healthcare vendor sites) that are not owned or controlled by Augmented Advisors.

We are not responsible for the content, privacy policies, or practices of third-party sites. Your use of third-party services is governed by their respective terms and policies.

11. HIPAA Compliance

This website does not collect, store, or transmit Protected Health Information (PHI).

When engaging in consulting services that involve PHI, separate Business Associate Agreements (BAAs) are executed with appropriate HIPAA safeguards, including:

• Written BAA compliant with 45 CFR § 164.502(e)
• Technical, physical, and administrative safeguards
• Breach notification procedures
• Subcontractor agreements for downstream PHI handling

Do NOT submit PHI through contact forms, assessment tools, or email on this website.

12. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review the Privacy Policy to understand our data practices.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site with an updated "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the modified Terms.

14. Termination

We reserve the right to suspend or terminate your access to the Site at any time, without notice, for conduct that we believe violates these Terms, is harmful to other users, or is otherwise objectionable.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Fulton County, Georgia.

Informal Resolution

Before filing any legal action, you agree to attempt to resolve any dispute informally by contacting us at [email protected].

Arbitration

Any disputes arising out of or related to these Terms or your use of the Site that cannot be resolved informally shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall be conducted in Atlanta, Georgia.

You waive any right to participate in class action lawsuits or class-wide arbitration.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Augmented Advisors regarding use of the Site and supersede all prior agreements and understandings.

18. Contact Us

If you have questions about these Terms of Service, please contact us: